Wheelchair Worries - My quest to get a motorised wheelchair part II

iM.4 Elite

Now that I'd had the chair for a week I reported my findings to Aby at Easy Living Mobility. Thanks to this loan I knew more about what I wanted now and I was fairly sure the Freedom A06 wasn't it. I told her how I didn't seem to have much control over its direction at times. I was feeling fairly downbeat, I was bothered that foldable wheelchairs just weren't going to be heavy enough to give me decent traction, and that was a major problem. Aby told me that the lighter a wheelchair, the less it sticks to the road, but - as she mentioned over the phone a few days ago - she wanted to show me the iM.4 Elite. Aby was sure it was ideal for my needs. It's their own brand and not available in any other stores. It was still light enough to pick up at 24.6kg or 3.87stone (at its lightest), but it had bigger wheels and much better suspension.

Freedom A06
vs
iM.4 Elite

It was on display currently so I couldn't give it a go, but its bigger brother (Voyager) was available to try around the store and car park. It was identical in every way but had got Increased Tensile Aluminium Frame whereas the Elite has Lightweight Aircraft Quality Aluminium Frame. 

I zoomed around outside the outside (actually I crept around on the lowest speed setting). Aby was walking beside me, there were many unscratched cars parked around, I thought having it on the lowest speed setting would limit the potential of me inflicting damage.

It felt brilliant. It felt grippy and sturdy. The outside of the shop might not have been Millbrook test track but it was handy for testing the chair. There were drop curbs and the path had crumbled getting down to it. The Freedom A06 would have slid towards and the tyres would have struggled to get traction on the gravel. Not the iM.4 Voyager/Elite. To get from the path to the road I had to cross some cobbled tiles/paving slabs, which it handled without any problem. There were a few cracks and divots in the road, which the chair had no problem going over. I drove it outside for a couple of minutes and returned to the shop. Granted, it wasn't much of a test, but I knew what I was looking for now. Either the iM4.Elite was what all chairs I tested from now on were going to be like or this was going to be a class leader. I was thoroughly impressed.

I wanted to test some more chairs before making my decision.

My current wheelchair

A lot of the results were from companies selling online only, or if they had a store it was a long way away. For example mobility extra were advertising the Ultra Light Folding Electric Wheelchair. It's only 18.5kg or two stone one pound. My current wheelchair is 12kg or one stone nine pounds. Mobility Extra had got a store, but it is in Essex. Their website has got a chat function, so I asked some questions. The response is pretty quick and it's a human not a bot, so they do actually answer what you ask, rather than saying "I don't understand, did you mean..."

Me:if I wanted to try before I buy, but can't get to Essex, am I be able to arrange a short term loan?
Them:You can take advantage of our 14 day return policy. We can ship the chair to you so you can check it meets your needs in the comfort of your own home. As long as the chair has not been damaged or used extensively outdoor we will accept a return and full refund. We can arrange the return process and collection for you so it’s hassle free.
Them:We can’t offer a loan ourselves but you can use Klarna or PayPal credit at our checkout.
Me:so I would have to pay full price and risk not being able to return it if I use it outdoors?
Them:Yes, you will have to pay. You can test it outdoors as long as it doesn’t get any damage. Some wear in the tyres is fine.

MX-Air
from Mobility Extra

They do have a fourteen day returns policy, but it makes me nervous paying full price and relying on them to deem it acceptable for refund. That wasn't quite what I had in mind. I like the idea of having a store nearby and I'm not great at geography, but I'm fairly sure Essex isn't nearby.

Back to Google I went! Etech Mobility seemed like a very good option. Their prices were ludicrously low, which made me think they were on-line prices only. They had an online chat that connected me to a human straight away who told me that they have a showroom in Birmingham where I could make an appointment to try some wheelchairs. I can certainly get to Birmingham, but it's not exactly local.

Me:Are the prices on your website (for example:Lightweight Electric Wheelchair | Folding Powerchair | Freedom Pro ST) cheaper than if you buy instore?
Them:It will be still the same.

They have got 4.8 out of 5 based on 495 reviews. A little concerning...why haven't they got five? (Imagine a sarcastic tone when you read that). At these prices, the distance didn't seem to be much of an issue. I made an appointment to try out a few chairs. I really liked the look of Limited Edition Purple Lightweight Electric Wheelchair | Freedom Pro ST at £997.50. Unfortunately they hadn't got the limited edition purple in stock, but they had got it in blue. The only difference being the blue one was £152 cheaper! Suddenly I didn't particularly like the purple colour as much.

Etech is on a business park so it's very similar terrain to what I'd be using it on. I was really impressed with it. It felt brilliant, the steering wasn't too sensitive and the joystick control was switched for a golf ball shaped control, which I found much easier to hold, my hand would rest in that position. It became awkward and tiring to hold the stick. There were a few divets in the tarmac which the chair went over with barely any bump. This had large (12inch) puncture proof tyres on the back and smaller (8inch) tyres on the front, but these front tyres had tread on them. The Freedom A06 had 10 inch puncture proof tyres on the back and 8inch plastic castors on the front. It was substantial in size, it engulfed me, I looked like the Freedom A06 was too small for me. I looked out of place sitting in it, like I had squeezed into it. It weighs 26kg which is 3kg heavier than the Freedom A06 but my brother was with me who managed to pick it up without any issue.

He had brought out the Automatic Folding Lighweight Electric Wheelchair Freedom Elite AF which at the touch of a button would fold itself up. Ideal for storage I thought, It wouldn't have to take up so much space in my house when I'm not using it. Plus it looked cool! And that's the important thing, it was like a transformer. Unfortunately it was a transformer who needed to go to weight watchers. It was 28kg and my brother - upon lifting it - felt it was probably too heavy. Around 26kg seemed to be the sweet spot. I didn't try that one, but I did try its little brother. It wasn't a transformer, but it was sporting Etech's Luxury Leather Seat Cover, an optional extra at £84.99.

I wasn't a fan of this at all. The control was far too sensitive. It was heavier than the Freedom A06 but it triggered my PTSD again from not confidently being able to control it. I was having the old zig zag problem and the slightest touch of the stick seemed to overcorrect too much, when I was intending to adjust the direction a little bit. The tyres didn't have tread on them either, they were like plastic shopping trolley castors. I don't know if this made much difference, but I felt I was now an expert in motorised wheelchairs and saw this is a major flaw.

I said my thankyou's and told him I'd let him know as I wanted to try some more wheelchairs before I decide.

There is Mobility Hire in Tewkesbury. They offer a huge range of products like bathroom aids and walking aids as well as motorised wheelchairs. They do have a showroom but it is over an hour away. There is the advantage that you can hire all products on a temporary basis however.

Dashi Eco Foldable
Powerchair

I emailed them a short description of what I'm looking for (lightweight and foldable) to see what they suggest and they came back with a number of options. She recommended the Dashi Eco Foldable Powerchair, Pride iGo (120kg) Folding Powerchair, Dashi (125kg) Folding Powerchair and Invacare Alber Erivo Folding Powerchair.

I liked the look of the Erivo, it looked quite substantial and looked like it could handle the local mean streets easily. It is 28kg though (4.4stones) and slightly above my sweet spot, whereas the Dashi Eco Foldable Powerchair is only 23kg (3.6stones). The Dashi was available for £93.00pw. They were a bit far away to purchase from but I could at least rent a chair to try for a week. I started orrdering it and the cost quickly increased, within a few clicks it was asking me for £373.20!

Me: I've gone through the buyimg process for the Dashi Eco Foldable but stopped before purchasing as it was going to cost £373.20 not the £93.00pw advertised? It's ordering for 2 weeks, I only want it for 1. I realise a £150 returnable deposit and VAT is included in this, but an extra £280 isn't right surely?
Them: Our minimum rental charge is for two weeks, so the online ordering will default at the minimum two. You are welcome to have the Powerchair for a shorter amount of time, but the minimum rental charge will remain.
Me: Can I pickup and return the chair myself? That would take £95 off the cost and with the return of the security deposit, that would be a total of £245 off.
Them: Please find below the revised quotation to include customer delivery/collection:
Minimum two weeks hire of Dashi Eco Foldable Powerchair: £186.00
Security Deposit: £150.00
Customer Collection: £0.00
Customer Return: £0.00
Total Costings: £336.00(ex VAT)

Look out for part III 'My quest to get a motorised wheelchair' 

@fatpigeonsbook

@fatpigeonsbook