I mentioned Community Link in a previous post and now that I've used them several times I thought I should write a post singing their praises and urge any wheelchair user in the Stafford area to use them.
Community Link has been a real game changer for me.
In my previous post I mentioned a few services that are available to us wheelchair folk. As I was writing it I was racking my brains as to how I go about using these services rather than just writing about them. It's been painfully obvious that I need to upgrade from my manual wheelchair to a motorised wheelchair for a while now, but to transport a motorised wheelchair, I'd need to use a wheelchair taxi. I can't self propel very well, in fact just getting to the end of my uneven drive is a chore. It has an ever so slight camber that causes the wheelchair to roll backwards, so the moment I release the wheel it starts to move backwards.
Being in a wheelchair means it's costly for organisations to provide for our needs. Understandably some just avoid it all together, some make a limited service but for a premium cost. Community Link is a fabulous charity and one that does actually earn money per fare. Granted, it needs funding to get off the ground, but it's a charity that is almost guaranteed to be profitable, as there are no shortage of wheelchair users all over the UK. Community Link do rely on the kindness of volunteers like Les. He is retired, but enjoys driving and likes to meet different people and help them. He is a great help to me. For example, now I can get a taxi to Specsavers to get my frames tightened...erm...I could get a lift into town...Er, sit in the middle of market square and feed the pigeons... I could even go to Stone, and, feed some more pigeons.
The possibilities are endless.
Since 2002 we have been a registered charity, with a mission to help anyone who has difficulty using public transport get out and about. Our 5 wheelchair accessible vehicles provide community transport services in the Stafford area and beyond.
So, it's a service that has been around for a long time, but isn't something I was aware of. Granted I didn't look very hard - a simple Google search "wheelchair taxi service in stafford" - yields a search result which tells you about Community Link. But if you're lazy like me, let me save you that effort.
They assume the role of carer from the moment they pick you up and do whatever you're incapable of doing yourself. As you're probably aware I am just one person, so I only need a smaller taxi, but there are other vehicles available as well.
A winch is attached to the front of the chair which gently pulls me on board. It then locks, holding me in position. Anchors are attached to the back wheels which are bolted in place. A seatbelt is then put around me which is also secured in place. Just for added peace of mind, I put my brakes on.
I'm secured in position, which is a good thing as Les is a nutter! I didn't realise you could pull wheelies in a car. I'm joking of course...you can't.
You need to be a member to use the service, but it's a simple form that takes three minutes to complete and asks un-complicated question like "Are you registered disabled?" "Do you have difficulty getting on an ordinary bus?" And "Do you require us to transport any additional medical equipment?"
Seriously any dummy could do it. And I did!
Now that I've got a taxi service I can use, I immediately booked a taxi to visit my local mobility store - Easy Living Mobility - a store I didn't even know was there. Check out their website. They seem to have as many stores as Tesco (this may be a slight exaggeration), so have a look and see which is closest to you.
I am now in possession of a motorised wheelchair to test, with a view to purchasing it. I thought it would be a doddle, as you can see from the video it isn't, I haven't been in charge of anything other than a manual wheelchair for quite some time. Maybe, that's for the best.
Keep posted for an update on my motorised wheelchair worries. in the mean time you could volunteer to be a Community Link driver.
I came across this video on YouTube about social prescribing. I'd never heard of social prescribing and thought you only went to the doctors for illness. But it reminded me that many years ago when I was younger and stupider (not much stupider, but I did bump into things more often), I thought "with all this free time, instead of just sitting in front of the telly, why don't I spend it getting in shape.
I'll look like Arnold Schwarzenegger in no time." So I went to the doctors to see if there was a limit to how much I could exercise now that my situation was different. "Nope. Just take it easy, you haven't done any exercise in a long time. Oh and shelve your ambitions of looking like a former Mr Universe, you numpty." I can't be sure that's exactly how the conversation went, but I'm sure it's along those lines.
The doctor prescribed me exercise and handed me a prescription. Exercise on prescription allowed me to attend participating gyms for free. A new gym had just opened by me and was completely wheelchair accessible. As it turned out some of the exercise bikes had high backed seats, I would be able to cycle as much as I wanted. Unfortunately the bike was stationed directly in front of the telly, and my aspirations of becoming a mini Arnie hit a snag. At least my legs weren't completely immobile while I watched this television, but then I would get home and watch T.V while eating a pack of biscuits.
According to the video, every doctor's surgery has access to a social prescriber. "Well I bet mine doesn't" It did.
A social prescriber does exactly what it says on the tin, they prescribe social needs to people. I struggle first of all to get into social situations as it's difficult to get around. I am limited by what I can do and I've isolated myself because of my communication issues. Since I've been attending Andy's Man Club I've realised that my communication issues are largely in my head.
I made an appointment to see Michelle Cotterill, something that I recommend anybody in Stafford to do, and if you're not in Stafford then - as the video says - every doctor's surgery has access to it. She asked me what I wanted to get out of our appointment.
"I want to put myself in social situations again".
I seemed to exist to the NHS when my brain tumour was fairly recent. They had got me into rehab at Cannock Chase Hospital, rehab at Moor Green, Headway brain injury charity, but as time has gone on offers had dried up. I explained "I find it particularly difficult in groups where there's atmospheric noise, especially large groups or a room where there are several conversations and I have to raise my voice to be heard."
I liked the idea of using this blog as a reason to travel around. The best way to talk about accessibility is to experience it, but I didn't know how to do it without spending a fortune.
Disabled Persons Railcard
As I said previously, being in a wheelchair has its perks. One third off rail travel for twenty pounds for a year, or fifty-four pounds for three years sounds like a pretty good deal to me. Just make sure you have it with you when you travel. Describing where it is in your bedside table drawer isn't proof enough.You have to be able to prove you are in receipt of at least one of; Personal Independence Payments (PIP), Adult Disability Payment (ADP), Disability Living Allowance (DLA), Child Disability Payment (CDP), have a visual impairment, have a hearing impairment, have epilepsy, receive Attendance Allowance, Severe Disablement Allowance or Pension Age Disability Payment (PADP), receive War Pensioner's Mobility Supplement, receive War or Service Disablement Pension for 80% or more disability or, buy or lease a vehicle through the Motability scheme. If you need to be accompanied by somebody they will also receive the saving. There is always assistance on board if you require it, or you can book assistance. They can help you with a number of things, including:
offering a helping hand to navigate the station
help getting on or off the train
meeting you from your train and taking you to your next train or the exit
arranging a ramp on or off your train
assistance relating to a non-visible impairment
carrying your bag(s) – up to 3 items of luggage
You can't just fake a limp or show your friends Access Card with your thumb conveniently covering the photo ID though.
Access Card Oh, that reminds me, you should get an access card. This is so you can attend any participating venue and just show your card or quote your ID number when booking tickets online, and they will know what assistance you need. As you can see from the example - there are nine boxes at the bottom of the card. Three of the boxes are filled in signifying that I need level access, I have difficulty moving myself more than short distances
Clockwise from top left: Level access, Essential Companions, Distance, Standing and queuing, Urgent Toilet Needs, Assistance Dogs, Audible Information, Visual information, Miscellaneous
and it would be significantly difficult to access services without support from another person. There are also six other disabilities you can declare. I had to get mine when booking tickets to see Roger Waters at The Utilita Arena in 2023. I needed it to prove I had a disability - again, a fake limp wasn't proof enough. They wanted proof I needed the chair for transport and didn't want to just be pushed around while sitting in a comfy seat.
Okay, full transparency, this is only for travelling anywhere in the West Midlands. But it's cheaper than the railcard, in fact it's the best kind of cheap. Free! There is a restriction though - it's only free if you travel off peak (09:30 - 23:59), you're going to have to fork out £1.50 if you're an early riser. You can't just turn up to any bus though and demand free travel. You need to book on their website.
Just because you are disabled, doesn't mean you can't travel around the country. In fact you can do it for free.
Have I mentioned perks before?
You can apply for a disabled bus pass from your local council. Disabled bus passes are free although you will have to prove you have the disability you're claiming for. You might be asked to provide a copy of your motability rating from your PIP letter. You may be asked for confirmation by a medical expert. Your council should have a page on their website listing the requirements - For example visit the Stafford Council 'What categories of disability qualify for a disabled pass?'.
The length of time you can hold a pass without having to re-apply depends on your reason for applying. Some people are awarded it on a temporary basis, others permanently meaning you won't have to re-apply for four to five years. All public local bus services in England must be DDA compliant which means they must be wheelchair accessible. The capacity for having wheelchair passengers depends on the model of the bus and the model of the wheelchair(s).
For more information on bus passes in the Stafford area go to the website
Wheelchair taxis
These are an absolute pain to arrange. If you can get out of your chair and sit in the car and your wheelchair will fold up, you will be able to use a taxi service. I would recommend Westside Taxis if you are in the Stafford area. They have an app which has a notes section. This allows you to book the taxi without human interference. For anywhere else there's Uber. Both apps are similar in that you can choose the car size I.E 6 seater, 8 seater, saloon etc and leave notes for the driver I.E "I am a wheelchair user but can travel in the passenger seat. There must be room in the boot for my collapsible wheelchair." Alternatively if you have to stay in your wheelchair then a taxi service isn't for you. I have only found one taxi service that had a wheelchair taxi but you couldn't book it in advance. You had to phone on the day you required it, to check its availability. Not ideal if you've got a hospital appointment in a few days.
Community Link
You might be starting to spot a pattern here, but this is available in Stafford. They will go further afield into mid-staffordshire, but if you need to attend a doctors appointment and public transport is difficult for you, try this service. They provide a wheelchair-friendly transport service for people with mobility difficulties. They're a friendly bunch and there are vehicles specially equipped to help passengers with mobility needs, and if you need a carer to accompany you, they can join you free of charge. There is a small fee for each trip but it's certainly cheaper than a taxi. You must be a member, the membership form is very simple and quick to fill out. Once you've completed that you can book a wheelchair taxi to your heart's content.
They are always on the lookout for volunteer drivers and passenger assistants. If this is something you're interested in then click here.
Airport assistance
You can read about my experience with airport assistance here. It was brilliant and completely took the stress out of catching a plane. Once we had checked in, we went to a desk and were given a small electronic device that would bleep when we needed to come back to the desk ready to board. We were free to do what we wanted until then. We went and got breakfast and we were able to go in the empty special assistance lounge rather than the packed Weatherspoon's. When it was close to departure time, our electronic device beeped, and we were taken to the gate.
There was one problem here. The transport wasn't wheelchair friendly. People who had mobility issues got a lift. We walked behind, with my Dad pushing the wheelchair in the slip stream of the transport.
We were delivered to the gate, passed through security and were then taken to what looked like a mobile storage unit. A scissor lift lifted me up and I and the other special assistance customers had a small ride to the plane. The mobile storage unit got as close to the plane as possible so I could just wheel aboard.
For more information go to the CAA (Civil Aviation Authority) website.
Bond Hotel, Blackpool
Hotel's sometimes declare a room as disable friendly to fulfill a legal responsibility, but the room is in no way appropriate. Take my experience in France for example. It was a lovely hotel, but it had clearly been designed for able bodied people. They thought that all they needed to do was put a couple of grab rails in and remove the shower screen to make it disabled friendly.
The Bond Hotel has been designed with the sole intention of making most rooms fully accessible. Most rooms have an en-suite wet room, widened doors, grab rails, lots of floor space, hoists, a wide range of mobility equipment available on request (and free of charge) and a 24-hour manned emergency call system. Their rooms are spread across three with a choice of single.
Their is a restaurant, bar and cabaret area inside the hotel - all fully accessible. They'll even help arrange your travel and pick you up from your house. As the hotel is in Blackpool there is plenty to see and do and pretty much all public transport is wheelchair accessible.
RADAR key I hate having to a use a toilet in a publicly used bathroom. Men are... sorry men can be, disgusting creatures. Having to sit on a toilet seat that men have tried to miss while aiming for the large hole in the middle, fills me with dread. All over the UK there are 10,000+ disabled toilets behind a locked door. You can only get an officially authorised RADAR key from here. The key is only available to National Disability and Carers Card holders which you can purchase from the site. This will to skip queues to use facilities that may not be clean or adapted to your needs. Some accessible countryside gates require a RADAR Key for access. They often feature an "H" frame with a rectangular enclosure for use by mobility scooters and wheelchair users.
